First of all, if you think I know who won the GBTA elections from last week, you are wrong! Second, if you think I paid attention to the Emmy's, you are wrong there too. I was busy tearing out a bathroom vanity that night which made my husband come home and say, "WTH?"
I am talking about who is going to win in this era of airlines throwing down the gauntlet on customer service. Delta, owning that space for a long time now, has basically said to United and American....BRING IT! They are so confident that both of these carriers will not catch, much less surpass them in the area of customer service that they put their money where their mouth is. If United AND American both surpass Delta's numbers, they will make a payout to corporate customers who are performing.
Back to the title about the winner....the Customer, for once, should be the winner here! United and American aspiring to be the better versions of themselves will help the customer. If they improve their customer satisfaction, on time arrival, bag handling, yadda yadda yadda, the customer wins.
For someone who wants all suppliers to understand the importance of the customer, this is like the Superbowl and America's Cup Racing tied in a bow. I will be watching this space closely to see how it plays out. I think as American and United make gains, Delta will keep pushing the envelope. Again, customer wins!
Congrats to Delta for pounding their chest on this and for setting the bar high. As a traveler and corporate customer, I applaud you and ask you to keep going!
I am talking about who is going to win in this era of airlines throwing down the gauntlet on customer service. Delta, owning that space for a long time now, has basically said to United and American....BRING IT! They are so confident that both of these carriers will not catch, much less surpass them in the area of customer service that they put their money where their mouth is. If United AND American both surpass Delta's numbers, they will make a payout to corporate customers who are performing.
Back to the title about the winner....the Customer, for once, should be the winner here! United and American aspiring to be the better versions of themselves will help the customer. If they improve their customer satisfaction, on time arrival, bag handling, yadda yadda yadda, the customer wins.
For someone who wants all suppliers to understand the importance of the customer, this is like the Superbowl and America's Cup Racing tied in a bow. I will be watching this space closely to see how it plays out. I think as American and United make gains, Delta will keep pushing the envelope. Again, customer wins!
Congrats to Delta for pounding their chest on this and for setting the bar high. As a traveler and corporate customer, I applaud you and ask you to keep going!
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